Your Privacy is Assured
At Personal Touch Healthcare, we understand the personal nature of your circumstances and the privacy you expect from us. We, therefore, take it upon ourselves to champion your privacy and independence with only quality care staff to provide you with outstanding, compassionate service.
Our Ethos
Maintaining our own first-hand experience caring for an individual within the home environment, we understand the importance of finding someone with the compassion and skill required to care for a loved one.
We are changing the approach to the care system in the UK and implementing a people-first agenda. We want families and loved ones to take comfort in the knowledge that their loved ones will receive the best care available to them.
Our highly trained and compassionate care staff are central to this ethos, and they are recognised, praised, and rewarded for their responsible attitude and work ethic. We understand that personal and reliable care is invaluable.
Our service aims to offer the user the ability to remain in their own home for as long as possible, and we want all families to take comfort in the knowledge that their loved one is in capable, caring hands.
We pride ourselves on possessing all the skills and knowledge required to enhance service users’ quality of care. We cater to the needs of individuals and their families to deliver a truly exceptional care service.
Our staff embody our ethos and are valued in the community, and they are part of our family of unique people seeking to offer the highest standard of care. Clients’ dignity and respect are at the forefront, and through an unfaltering service, we aim to provide their loved ones and families with comfortable, uninterrupted peace of mind.
Our Leadership
Personal Touch Healthcare benefits from a dynamic and progressive leadership team.
Seb Abbasi - Founder and Director
Qualified in various project management disciplines, Seb is an experienced audit and quality assurance professional with a solid technical background and outstanding analytical and communication skills. His portfolio of achievements includes a consummate success record of adjudication and mediation resolutions during his Ombudsman tenure. Expert privacy and information security qualifications complement his Lean Six Sigma credentials, and he has previously overseen the implementation of ISO 9001 and ISO 27001 excellence standards within the digital healthcare arena. Outside of work, Seb has previously served as a volunteer Samaritan and, in another role, supported those following traumatic bereavement.
Yasmin Aslam - Founder and Director
Co-founder and fellow director Yasmin Aslam is a dynamic, committed healthcare
professional with extensive nursing knowledge. She has vast clinical healthcare
experience and excelled in the Primary Care sector, working alongside colleagues
to deliver care. Yasmin’s pivotal role is to help patients manage chronic disease and
debilitating long-term conditions. She achieves this through regular reviews, new
diagnosis advice, and general day-to-day issues brought into the primary care settings.
Yasmin embraces new challenges and opportunities and is flexible, adaptable
and passionate about all she does. In addition, she liaises closely with other care
sectors, including members of the delivery team associated with the care navigation
programme, including secondary, community care and social services, to share
resources, documentation, learning and outcomes.
A competent, care-orientated nursing professional, Yasmin maintains a wealth of
experience supervising the treatment of patients and providing high-quality care
to facilitate optimum patient wellness. In addition, she maintains accurate patient
documentation and up-to-date medical records whilst supporting her peer group to
ensure efficiency without compromising operational compliance.
Yasmin’s soft skills include her naturally caring and compassionate demeanour. She
prides herself on being an understanding and dependable individual with a reputation
for fostering a strong relationship between medical providers and patients. It should
come without a surprise that Yasmin graduated with an honours degree as Specialist
Community Practitioner from Leeds Metropolitan University, now Leeds Beckett
University. Her countless academic achievements include NLP Practitioner and
postgraduate credentials in asthma and cytology.
Our Beliefs
The following outlines a set of standards we keep central:
Kindness and Compassion
We act with compassion and kindness to provide the highest calibre of client care and comfort.
Respect
We treat all our clients with the utmost respect and dignity, regardless of their circumstances.
Outstanding Care Quality
We ensure that our clients always receive the highest standard of care, and we tailor our services to the user’s needs and requirements.
Reliability and Punctuality
We understand that client schedules can be subject to change, and we guarantee we will constantly adhere to their agenda.
Celebrate and Embrace Cultural Differences
We warmly welcome cultural differences and always respect race, religion, and ethnicity. This includes wearing the appropriate dress and always remaining highly respectful of the client’s home and surroundings.
Above and Beyond
We always aim for complete client satisfaction. To ensure we achieve this, we remain diligent and sensitive to the clients changing health and care requirements, and we go the extra mile to ensure we continually improve their quality of life.
Why should I choose Personal Touch Healthcare as my domiciliary care provider?
At Personal Touch Healthcare, we specialise in providing quality home care to adults in need and will ensure we carefully match carers to meet the needs of our clients, offering a tailored care service.
Positive Recommendations
We are evolving and gaining momentum through word of mouth, gaining positive recommendations because of our consistent, quality service to our clients and carers.
Regulated Service
We are registered with the Care Quality Commission (CQC) and work in unison with Social Services Departments and health professionals.
Efficient Response
We have all procedures working effectively and efficiently on each client’s behalf with dependable support staff. We can commence work for a client within 24 to 48 hours of a request.
We Care for Our Carers
Personal Touch Healthcare understands that our carers will do an excellent job in their service if they are happy and confident in their abilities. As a result, training is an essential part of our carer induction process. We offer all new staff an induction training course, and they all come back for an annual update. They also receive specialist training throughout their time with us.
We have a specialist carer support team who can offer assistance, advice and a listening ear to all of our carers should it be required.
Ready To Get Started?
We are ready to help. Give us a call to arrange a free Care Assessment for you or your loved one.